Return & Exchange

14-Day Checking and Replacement Policy

At Crexstore.com, your satisfaction is our top priority. We are committed to ensuring that every product you receive is in perfect condition and free from defects. That's why we believe you should have the right to check and, if necessary, replace your order for complete peace of mind.

Building Happy Relationships with Our Customers

If you encounter any issues with your purchase, please reach out to us within 7 days for electronic items and within 14 days for all other products. If your item arrives damaged or broken, contact us immediately within 24 hours via WhatsApp at 0306-2739000, so we can take swift action.

Important Information Before Claiming Returns

To initiate a return, you must send the item back to our warehouse after receiving confirmation from our customer service team. Please note that you are responsible for returning the item using a traceable delivery method (such as courier or registered post) at your own expense. Our return address is:

[Insert address]

Our Replacement Policy Covers:

  • Receiving the wrong product.
  • Products that arrive with defects or issues.

To Successfully Replace Your Product, Please:

  1. Notify us within the specified time frame.
  2. Ensure the product is undamaged, unused, and in its original condition.
  3. Include all original packaging, manufacturer’s containers, documentation, warranty cards, manuals, and accessories that came with the product.
  4. Ensure that none of these items, including the product itself, are marked or defaced in any way.

Additional Considerations

Products without a company warranty come with a 14-day checking period from Crexstore.com. Please note that this policy does not apply to items that carry a company warranty. Once we receive the returned item, replacement may take up to 3-5 days after inspection by the Crexstore.com team.

Thank you for choosing Crexstore.com, where your satisfaction is our mission!